Role title: Administration Assistant
- Good with running an office, strong CRM skills; client uses ServiceM8 or similar software
- Strong focus on data entry, CRM management, follow-ups and process management
- Excellent customer service skills, time management and attention to detail
- Excellent English skills (both spoken and written)
- Be the central administrative point in the business
- Social media management, content creation and Canva
Key duties & requirements
- Communicating with clients to request relevant support documents
- Scheduling and managing the booking system of a busy trade business.
- Talking calls and emails from clients, taking down information and booking them in.
- Data entry: entering appointment notes into the CRM (ServiceM8), creating tasks for staff from these notes, updating data files as client progressed through pipeline
- Preparing work orders, invoices and quotes
- Processing payments
- Checking timeline with jobs and tasks have been completed by the cleaners
- Maintaining regular communication with clients at milestone points
- Handle inbound and outbound client emails and calls
- Be able to learn basic industry information easily
- Complete file management
- General office duties and assisting management
- Seek Google reviews from clients, testimonials and managing feedback mechanisms
- Operational reporting to the directors on all aspects of the business
Knowledge/Skills/attributes
- An understanding of filling systems, CRM (ServiceM8) and cloud document management (an advantage but not a requirement)
- Solid spoken and written English skills
- Trade experience (helpful; but not required)
- Technologically savvy and about to learn quickly
- Strong computer skills, Office 365,
- Attention to detail, self-motivated, time management and multi-tasking
Job Type: Part-time
Part-time hours: 30 per week
Benefits:
- Work from home
Schedule:
- Afternoon shift
- Day shift
Supplemental pay types:
- 13th month salary
Experience:
- ServiceM8: 1 year (Required)
- Customer service: 1 year (Required)
- SMM: 1 year (Required)
Application Deadline: 08/21/2023
Expected Start Date: 08/21/2023
