Job Summary
As the medical receptionist, you will efficiently, effectively and warmly serve patients by greeting and helping them, scheduling appointments, as well as providing exceptional customer service.
Responsibilities & Duties
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Welcomes and greets patients and visitors.
Anticipates patient anxieties and answers patient questions both in person and over the phone.
Maintains reception area.
Communicates with back office staff upon patient arrival.
Notify physician if there are any schedule changes.
Assist in the creation of new patient welcome packets
Verifies patient demographics and insurance. information.
Manage patient portal messages.
Scans Radiology and Lab requisitions to patient files
Records outcome of reminder calls made to patients scheduled for procedures, radiology, labs and in-office appointments in gMed.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information
Helps patients in distress by responding to emergencies
Protects patients’ rights by maintaining confidentiality of personal and financial information
Maintains operations by following policies and procedure; reporting any needed changes.
Contributes to team efforts by accomplishing related results as needed.
Other duties as assigned.
Qualifications
HS Diploma/ GED required
At least 1 to 2 year of front desk reception experience in a medical setting
